We are experts in B/OSS engineering. From CRM/ERP to Assurance/CEM product support we provide outcome focused teams, or associates to accelerate value.
Are you happy with your current B/OSS, but are under pressures to reduce OpEx? MitSix has the technical depth to review your current deployment and the business acumen to drive commercial viable terms for you technology investment.
Need changes to your existing COTS deployment, but lacking an experienced team to safely customize, or the availability and cost of vendor professional services force process work-arounds? Let MitSix be your COTs enhancement team; On-Demand.
Is Operations looking at a sea of "red" alarms, or is Customer Care drowning in auto-created tickets? Are your services delivered in sub-second intervals? Let MitSix create a prescriptive approach to measurable improvements to operational efficiency.
HOW B/OSS ENGINEERING WORKS FOR OUR CUSTOMERS
We help operations drive value from their existing support systems with a focusing on removing the first "S" in OSS/BOSS, "support". By creating operational and business systems by leveraging intelligent engineering practices, big data and analytics, and robotic process automation we can create transformational improvements to your business.
At the very beginning we discover the project scope and goals, conduct requirements elicitation, analysis and validation to deliver complete documentation and prepare a project plan. Prior to project kickoff we also offer technology consulting to implement the most suited technology stacks
With full-stack development expertise, software architecture competences and industry- specific knowledge, MitSIx develops, customizes and migrates B/OSS solutions to meet specific business needs.. Our services include testing, feature development, cloud migration, and systems integration.
To guarantee stable work and lasting value after solution deployment, we deliver maintenance and support services. They include 1-3 levels of support for customization developed by MitSix or by any third-party vendor, application upgrade and improvements.